FAQs for guests
Do you have any questions? Find the answers here! Enter your keyword in the search bar or click through the categories.
General
Do I have to pay anything for hinterland.camp?
Registration on our platform is free and you can browse the Hinterland listings on our website or app at any time. Only when you decide to book a camp, a tiny house or a cabin, you pay the costs for the overnight stay and, if applicable, for additional services such as electricity, water or firewood. You can find all the details on the listing pages.
How many other campers should I expect on the campsite?
We have many camps in a completely secluded location, but also some that can be booked with up to three vehicles. You can find out how many pitches a host offers in the listing under "Available spots on camp". If you only want to discover camps in a secluded location, simply use our filter.
Is there an app?
Yes, there is a Hinterland app that allows you to book your outdoor adventures even more quickly and easily while on the move. Hinterland App
Are there any basic rules that I have to follow?
Our hosts make the rules. Please ensure that you treat the hosts' property with respect and leave the camps and cabins clean and tidy at all times. Nature and peace and quiet are valuable assets.
What is hinterland.camp?
We founded hinterland.camp in 2020 with the mission of enabling a new, sustainable way of traveling - today we are Germany's leading platform for camps and cabins close to nature. Always in a secluded location, surrounded by nature and far away from the crowds. Discover over 5.000 campsites as well as tree houses, tiny houses and more with friendly hosts who look forward to your visit. All accommodation can be booked with just a few clicks via our website and the Hinterland app.
Can the camps also be rented long-term?
You can find information on the maximum length of stay in the listing under "Overnight stays". If you would like to stay longer, simply contact the hosts before booking. They have the option to provide you with a custom offer. You can then accept the offer directly in the chat.
Where can I find the terms and conditions?
You can find our general terms and conditions here or in the footer navigation.
Payment
Why can't I pay in cash at the camp or cabin?
Cash payment is not permitted, as we as a platform live from a service fee that we would lose if you paid at the camp or cabin.
When will the amount be debited?
This depends on the cancellation deadline for the camp or cabin. The money will be debited at the earliest possible date after the cancellation period has expired.
Why is there €0 on my credit card statement?
The debit of 0.00 euros that you see on the statement is just an indication that everything went well with the authorization of the credit card payment. The amount is already earmarked, so to speak, and will be debited shortly before the start of your trip.
Which payment methods are supported?
Payment is super easy via our homepage or app using Apple Pay, Google Pay, credit card, SEPA direct debit, or PayPal.
A quick note: PayPal fees eat into the margins of small businesses like ours – almost as fast as an alpaca eats grass in the Hinterland meadow. If possible, please choose a credit card or another payment method. Thank you!
Booking
How do I book a camp or cabin?
You can book or request a camp or cabin via the listing. Select your desired travel dates and click on "Continue with booking" or "Continue with request", then you will be guided through the process step by step.
All your requests and bookings can be found under "My trips".When will I receive feedback on the status of my requested booking?
Experience has shown that our hosts always reply very reliably and quickly within one day. However, please also note that most hosts are private individuals and offer their accommodation alongside their actual work. You can check the status of your requested booking at any time via "My trips". You will also receive an update by email or push message in our app when your booking has been accepted.
How do I know if a camp or cabin is available?
You will find a booking calendar in the advertisements where you can see when a camp or cabin is available or not. Dates that are already booked or blocked by the host are crossed out and cannot be clicked on.
Can spots also be booked per person?
The price per night includes the number of people per spot as determined by the host. You therefore pay the price per spot and not per person.
What is the difference between instant bookings and booking requests?
With a booking on request, hosts must confirm the booking in advance – so you will have to wait briefly for the booking confirmation. With instant bookings, this step is skipped and your booking is confirmed immediately. In this case, the hosts themselves determine how much lead time is required before the arrival date. If this deadline has already passed, you can submit a booking request to some hosts instead.
You can view the status of your requested booking at any time via "My Trips".Can I book a camp or cabin at short notice?
Of course! You can request Hinterland accommodations spontaneously even on the day of arrival or book them immediately.
For a booking on request, hosts must confirm the booking in advance – so you will need to wait briefly for the booking confirmation. For instant bookings, this step is skipped and your booking is confirmed immediately. In this case, the hosts themselves determine how much lead time is required before the arrival date. If this deadline has already passed, you can instead submit a booking request to some hosts. If this is not possible, please feel free to contact us at hallo@hinterland.camp - together we will definitely find a solution.
You can view the status of your requested booking at any time via "My Trips".Can groups also book a spot?
You can find the maximum number of people per spot in the respective listing. Group bookings are also possible beyond the specified number of people or spots – please contact the hosts directly for this. They will decide whether their spot is suitable for this and can create a custom offer for you via chat if available.
How many people can I bring?
The maximum number of people per pitch is individually determined by the hosts. Please check the listing for the specified number of people per pitch before booking.
How many people can stay per pitch?
The number of people allowed per pitch is determined individually by each host. You can always find the maximum number of people in the respective listing.
Can I rebook existing reservations to a different date or shorten the number of nights?
Unfortunately, direct rebooking or shortening of your existing reservation is not possible.
However, within the applicable cancellation period, you can cancel your booking free of charge and then rebook the Camp with your desired dates.
If the cancellation period has already expired, you can request a goodwill cancellation from your hosts using the corresponding function in your booking. In the best case, you will find a solution together! After the cancellation period has expired, the service fee will be retained.
Do you have a special case or need support? Then please contact our Customer Support via our contact form or by e-mail at hallo@hinterland.camp.
Communication
How do I get in touch with the hosts?
On the listing page, you can start a chat at any time using the "Contact host" button and ask individual questions directly to your hosts (this will not yet result in a booking). This function is available to you as soon as you are logged in.
Why are phone numbers and e-mail addresses hidden in the chat?
We hide telephone numbers and email addresses so that bookings and payments are processed securely via our portal. After a binding booking, you can view the address, telephone number and email address of your host under "My trips".
How can I rate a camp or cabin?
After you have visited a camp or cabin, you can rate the listing using a 5-star scale and a text. As a reminder, you will receive a short email after your departure, otherwise you will find this function under "Reviews" in the navigation bar. It is only available to you if you have completed a trip to the Hinterland. With reviews you help other guests and hosts immensely, so feel free to leave reviews to improve the Hinterland experience for everyone! :)
Cancellation
Until when can a booking be canceled?
Hosts set their own cancellation deadlines. You can always see this transparently in the listing and while booking. There you will find a specific date that shows you exactly when you can cancel the booking free of charge. The following deadlines exist for the hosts to choose from:
Flexible: As a guest, you can cancel up to 1 day before arrival (12:00) and receive a full refund of the booking amount including hinterland service fees.
Relaxed: As a guest, you can cancel up to 10 days before your arrival and receive a full refund of the booking amount including hinterland service fees.
Moderate: As a guest, you can cancel up to 30 days before your arrival and receive a full refund of the booking amount including hinterland service fees.
As a guest, you have the opportunity to make super easy use of the German right of withdrawal and can therefore always cancel independently & free of charge within 48 hours of booking, but no later than 1 day before arrival.
You can also ask your hosts for a goodwill cancellation after your cancellation period has expired. To do this, you have the option of explaining the reason for canceling your booking under Cancellation. The hosts can then decide whether to reject the cancellation request or refund you either 100% or 50% of the booking price minus the Hinterland service fees.How can I cancel a booking?
In your dashboard under "My trips" you can see for each trip until when you can cancel it free of charge - and can then cancel it yourself using the "Cancel booking" button. You can submit a cancellation request to your host outside of the cancellation period set by the host. This can also be done via the dashboard in the "My trips" section, choose the respective booking, cancel under "Cancellation". Please note that this is a goodwill cancellation and it can be helpful to explain to your host in as much detail as possible in the text field why you cannot take the trip. Your hosts can then decide whether or not to reimburse the costs.
Here you can find information about the cancellation costs.What are the cancellation costs?
If you as a guest cancel a booking at least 30 days before the arrival date, the rental price will be refunded, but not the service fee. If you cancel a booking within 30 days of the arrival date, no refund will be made.
Who should I contact if I have a complaint?
As a guest, you are obliged to report serious complaints within 24 hours of arrival by email (hallo@hinterland.camp) and to provide detailed information or evidence (e.g. in the form of photos or videos) about the circumstances of the complaint. We will then review your individual case and if your complaint is justified, we may withhold payment of the booking to the host.
Until when is a complaint possible?
If you wish to make a complaint, this must be done within the first 24 hours of arrival at the camp or cabin by sending an email to hallo@hinterland.camp. You must also include detailed information or evidence (e.g. in the form of photos or videos) that will give us a better insight into the circumstances of the complaint.
Is it possible to cancel as a gesture of goodwill after the cancellation deadline?
Yes, it is still possible to request a refund of the booking costs after the cancellation deadline set by the hosts. Please note, however, that this is a goodwill cancellation in which the hosts decide individually whether to grant a cancellation. If they accept your request and agree to cancel, they can also decide whether to grant a refund of 100% or 50% of the booking price minus the Hinterland fees.
Do I get a refund if I leave early?
Payment processing is triggered on the day of arrival, which is why the money can no longer be refunded after the day of arrival. A refund in the event of early departure is therefore not possible.
Can I cancel extras separately from the camp or cabin?
Unfortunately, it is not possible to cancel extras individually. Cancellation always includes the entire booking, i.e. the overnight stay in the camp or cabin including the booked extras.
Furnishing & Extras
Are there options for gray and black water disposal?
You can find all information about the facilities directly in the advertisement under "What this accommodation offers you".
Are sanitary facilities provided by the hosts?
You can find all information about the facilities directly in the advertisement under "What this accommodation offers you".
Are power connections available on the pitches?
You can find all information about the facilities directly in the advertisement under "What this accommodation offers you".
Can I bring my dog with me?
You will find information on whether dogs are welcome directly in the listing under "What this accommodation offers". When searching for a pitch, you can also activate our "Dogs welcome" filter.
Arrival & Departure
When will I find out the exact address of the pitch, the Tiny House or the Cabin?
You will find the exact address and contact details of your host after booking under "My trips". This way, we prevent guests from traveling directly to camps without booking in advance. In addition, we cannot publish this sensitive data in advance for data protection reasons.
Are there fixed arrival or departure times?
Hosts set their own check-in and check-out times. If fixed times apply, you'll find them directly at the top of the listing – if no times are specified there, your hosts have not set any requirements.
In this case, we recommend that you coordinate directly with your hosts before your arrival and provide your approximate arrival time to clarify details.
Ratings
How does the rating system at Hinterland work?
After your departure, you have 14 days to rate your trip. You can give up to five stars, write a short review, and upload photos of the camp or cabin you visited. You will receive an email reminder after your departure. Alternatively, you can find the function under “Reviews” in the navigation. It is only available for completed trips.
To ensure the rating system remains fair and transparent, we use a blind rating system: Hosts only see your review once they have submitted their own review or the 14-day review period has expired. After the deadline, all submitted reviews will be published – even if only one party has submitted a review.
With your review and photos, you help other guests make their decision and provide valuable feedback to hosts. Please ensure your review is fair, objective, and respectful. Share your experiences honestly and constructively, remain friendly, and treat others with appreciation.
This way, you help others choose their next favorite spot and contribute to improving the Hinterland experience for everyone!Can I edit or delete my submitted review later?
You can delete a submitted review yourself within 30 days of submission in your profile. Please note: Once deleted, no new review can be written for the same booking. Subsequent text editing is not possible.
What are the rules for photos in my review?
Your photos may only show the camp, accommodation, or local nature. To protect privacy, photos of people (without their consent), screenshots of private chat histories, or images showing addresses and contact details are not permitted.
What can I do if I disagree with a review?
You can always write a public response to a review you've received and present your perspective factually. You can also edit this response at any time later.
If a review contains personal insults or violates our guidelines, our support team will take a closer look at the case.
You can reach us via our contact form or by email at hallo@hinterland.camp.
Unsure? Ask Steffen!
Steffen Wagenknecht
Customer Support
Still have questions? Steffen will make sure that you feel completely at ease with us and will be happy to explain to you in detail how everything works.